Thursday, June 7th

 

10:00 am – 6:00 pm Registration/Information Open

 

12:00 pm - 4:00 pm Workshops

Insider's Scoop from some of our TOP Preferred Partners

Attend these informative and lively meetings and learn what's new and trending with some of our top partners. These 30 minute sessions will allow you to network and learn about the newest and most profitable products and services and it will give you a chance to get the inside scoop on their newest and greatest programs! Be the best informed travel professional before we even kick off!

 

12:00 pm - 12:30 pm Workshop Session ONE

 

Partnering with Delta Air Lines and Delta Vacations
Jana LaVell, Regional Director, Bussiness Development & Sales, Midwest Region and National Accounts, Delta Vacations; David Bentz, Regional Director, Business Development & Sales, Southeast Region, Strategic Sales & National Host Agencies, Delta Vacations

Join in the fun with the Delta Air Lines and Delta Vacations team as you learn about the benefits of our partnership! This is an interactive workshop where you will learn about new tools, new destinations, and new products.  Hear about what sets DL and DLV apart from the competition, the industry leading innovations that can benefit you and your customers, the enhancements to our products and the investments into the individual customer experience.

 

How to Grow Your Database and Increase Your Profits Selling Viking 
Michele Saegesser, Vice President, Sales & National Accounts, Viking Cruises; Daren Dolan, Director, Business Development, Viking Cruises

This session is only for those who wish to succeed in growing their business! Join Michele Saegesser, Vice President, Sales and National Accounts, Viking Cruises, as she takes you through a program on how to grow your luxury database. Michele gives a best practices discussion on how to double your Viking sales while using all of the tools they offer to support the travel agent community. From Cruise night success to developing a database, you will walk away with many ideas and great insight to successful marketing. Please note that this is not a product training.

 

What’s New with Royal Caribbean
Laurie Bohn, Director, Trade Sales and National Training,Royal Caribbean International; Mary Lynch, Director of Sales, Southeast Region Royal Caribbean International

Excitement Amplified! Come join Royal Caribbean International, the largest cruise line in the world, to talk about their new ship, Symphony of the Seas, destinations, Perfect Day Island and Royal Amplified! “We can’t wait to see you there where you will also learn about new tools to be more successful in your sales interactions and much more!

 

Holland America Line – Committed to Your Success!
Mark Bryant, Sr. Manager of National Accounts, Holland America Line

This session is going to take you into our new Explorations Central onboard programming and EXC In-Depth cruises that we’ve recently launched. We will also be introducing our new ship coming out in December the “Nieuw Statendam”. Other product announcements and enhancements will be talked about and how you can increase your bottom line !

 

The Travel Corporation - Experience of a Lifetime for Your Clients, High Earnings for You!
John Restuccia, Director of National Accounts East, Uniworld Boutique River Cruise Collection; Kevan Cowie, Director of Sales, African Travel

River cruising remains one of the fastest growing segments in our business.  However, with that growth has come some confusion in the marketplace.  As a result, river cruise lines have been working to carve out their own niche, some by growth and some by offering clear differences and value to the client experience. Those same changes have created opportunity for you to select a level of experience that best fits your clients’ needs, style and expectations. This session will get you familiar and comfortable with Uniworld’s unique position in the marketplace, as well as a look at what’s new for 2019.   Learn who African Travel is and how we can show your clients the continent like no one else! Where do you start? How do you find clients? In this session you’ll learn how to pair traveler profiles with itineraries, and how African Travel’s custom travel, locally hosted journeys and safari vacation packages offer endless choices for your clients.

 

12:45 pm - 1:15 pm Workshop Session TWO

 

Active Discovery - Only From Avalon Waterways
Jennifer Halboth, Director, National Accounts, Globus family of brands

Your clients are asking to SEE and DO more when they river cruise. Introducing Active Discovery cruises, only from Avalon Waterways. Now your clients can paint, paddle, hike, cook, dance & jog their way through Europe. Come learn what makes these cruises so unique!  Plus, 2 lucky agents will walk away with a $50 gift card, to help them discover a little shopping

 

What's New with Norwegian Cruise Line
Gina Garrett, Director, National Accounts, Norwegian Cruise Line; Kathy Hall, Director, Field Sales - Northeast U.S., Norwegian Cruise Line

Come and learn all about Norwegians newest ship in the marketplace, Norwegian Bliss. Kathy and Gina will be presenting on the latest and greatest information on everything that is new with NCL. You won’t want to miss this session!  

 

Celebrity’s Galapagos, A Transformational Experience
Gloria RodriguezMarket Sales Manager - Galapagos, Celebrity Cruises

Discover Celebrity’s Galapagos.  A cruise to the Galapagos Islands is infinitely different than other voyages. Smaller, more intimate, a gathering of people all bound by a fascination with exploration and ecology.  All with renowned Celebrity service at every turn, our Galapagos sailings prove that you can visit the most ancient places on earth wrapped in modern luxury.  Please join our product session to learn more about this amazing experience.

 

Travel Impressions: The TI Difference
Janet Heinz, Vice President - National and Strategic Account, Travel Impressions

Join Janet Heinz and Tyler Seidel for a crash course on Travel Impressions, the premium global tour company dedicated to agents only since 1974. Get the latest on what’s new around the world, the resources that will lead you to your success—their only destination—and the TI Difference. Product that includes packaged and FIT vacations to thousands of resorts, hotels, luxury villas, and tours to 200 destinations worldwide, plus Dedicated Vacation Flights to get there is only the start. Learn about TI’s library of resources, programs, competitive pricing, and more during this informative session.

 

The Travel Corporation - Using Guided Vacations to Grow Your Travel Sales
Ashley Vaughan, Senior Development Manager, Host Accounts, Trafalgar; Angela Johnson, Northeast Regional Sales Manager, Contiki Holidays; German Jones, District Sales Manager, Insight Vacations

When it comes to selling guided vacations, when you take the time to find the right options for your clients, you build trust, loyalty and, more than likely, earn their repeat business.  In this session you’ll learn how to identify, target and increase your travel business with guided vacations from a few of The Travel Corporation’s family of brands.  Join Trafalgar, Insight Vacations and Contiki Holidays for “Using Guided Vacations to Grow Your Travel Sales.” 

 

1:30 pm - 2:00 pm Workshop Session THREE

 

Carnival Cruise Line - Fun on the Horizon!
Erin Douglas
, Director of Strategic Partnerships, Carnival Cruise Lines

Join Erin Douglas, Director of Strategic partnerships and hear all about the Fun we have in store on the Horizon. Learn all about the new Carnival Horizon our newest ship in the fleet , her new features and attributes that set her apart from the rest. The Fun doesn’t stop there, we have more exciting news to share about our fleet!! - updates, refurbishments and new itineraries to name a few!! We think you will be pleasantly surprised. We have lots of great information about all of our agent tools and sales tips to help you show your customers how to “Choose Fun”!!

 

Find Your Way to the Front with MSC Cruises! 
Marianne Sequeira
, National Accounts Manager, MSC Cruises

MSC Cruises is one of the fastest growing Cruise Lines and the 4th Largest Cruise Line in the World. Come learn about our North American growth, our billion dollar new build investment and how we are engaging the North America Travel Agent Market with our “Serving You First Approach”

• MSC Cruises Unprecedented Growth Plan
• A Global Player
• Why we are not just any Cruise
• Bringing Guest Experience to the Next Level

Join us and Partner with a Leader MSC Cruises!

 

Explore Your Reasons for Traveling the World with Collette
Tracy Edwards
, Director of Strategic Partnerships, Collette; Ron Lonsdale, Vice President of Canada, Collette

Whether you’re into exploring ancient history or you’re always humming a Broadway tune, we have a tour that is sure to pique your interest. We’ve hand-selected a group of tours from our worldwide collection that include highlights from top interest areas like history, wildlife, trains, and more. It’s a great way for you to unite your passion for travel with your hobbies and interests. Choose your pastime and explore your interests around the world – with Collette by your side.

 

Princess Cruises – Innovations & Destinations
Elena Rodriguez
, Director of Sales, National Accounts, Charters & Incentives. Princess Cruises

Come learn about Princess Cruises and all of the new innovations and new destination experiences Princess has in store for your clients--from puppies in the Piazza to  parrots in the piazza and so much more.  Princess offers an array of experiences that will allow customers to connect with each other and the cultures around the globe.

 

Marriott International - Program and Hotel Updates
Mike Rudloff, Director of Account Sales - Travel Industry, Leisure, Marriott International

Join us to learn about the exciting changes to Hotel Excellence!, new travel advisor benefits and an informative update on our Caribbean and Mexico hotels and resorts.

 

2:15 pm - 3:00 pm Workshop Session FOUR

 

The World of Pleasant Holidays - Featuring Hawaii!
Margaret Forton, Strategic Accounts, Pleasant Holidays

Explore the World of Pleasant Holidays, highlighting the top aspirational destination for USA travelers – HAWAII!  Chanda Vudmaska, Director of National Accounts, Pleasant Holidays and Robyn Basso, Sr. Director Travel Industry Partnerships and will lead this product seminar and focus on why Hawaii continues to be such a popular destination as well as news and developments that will increase demand and make this dream destination more widely attainable.  In addition, this seminar will unveil new opportunities with Pleasant Holidays, including the addition of exciting new destinations as well as product enhancements.

 

Life in the Xpress Lane - Level 1 – Introduction to the tripXpress Booking Engine
Brian Burney
, Senior Vice President of Operations, TRAVELSAVERS; Jill Dickie, Business Analyst, TRAVELSAVERS; Sarah-Jane Pieri, Business Analyst, TRAVELSAVERS

We will demonstrate the search and booking process of this multi-product tool, to enable you to have a clear understanding of how to create a dynamic customized itinerary for your client.

 

OnlineXpress
Christine Vincent
, Business Technology Manager, TRAVELSAVERS Canada - Toronto & Quebec; Ryan McElroyCEO, Travel Agency Tribes & The Travel Valet

OnlineXpress is an online agency website solution that has proven to be the travel industry leader in attracting customers to your business. OnlineXpress is more than just a website that you can be customize to your brand, but rather it’s a marketing tool to help attract web traffic to your business and create leads. The content rich website offers areas where your clients engage with your agency’s specialties. Join Christine and Ryan as they will review the different programs offered presently to help travel agencies build leads online and convert them into new customers. They will also review the new programs OnlineXpress will be launching for 2019 to help your agency sell more travel.

 

Custom Solutions Database Setup
Yolanda Speringo, Director, Strategy & Planning, TRAVELSAVERS; Teresa Giacalone, Agency Solution Sales / CRM and Financial Management, Sabre Travel Network

All Levels: Set up your ClientBase database for success. Efficiency is the name of the GAME! During this session we will explore setting up required and optional fields, user defined fields, marketing codes, more fields and communication defaults.  We will show you how to make is easy for your agents to create new profiles by showing the default field values feature.  Lastly, we will look at RES CARD and set up for success.

 

An Overview of Las Vegas
John Meyer, Sales Executive, Las Vegas Convention and Visitors Authority

Join Las Vegas Convention and Visitors Authority for an overview on the destination.  Learn about all the new and exciting developments in the destination so you will be in the know.  Education on the destination doesn’t stop when you leave the seminar.  Find out about TrackMyLasVegasBookings.com and the new education modules which will enhance your Las Vegas knowledge and make booking Las Vegas rewarding. 

 

3:15 pm - 4:00 pm Workshop Session FIVE

 

Travel Tix/GDS Hosting
Joe Winheim
, Vice President, Travel Tix

With over 20 years’ experience building and leading customer service, operations, and purchasing teams, today Joe successfully leads travel tix’s operations as Vice President. Joe is responsible for customer service and building and maintaining supplier relationships with todays most respected airlines for travel tix. Joe is also responsible for building and managing American Marketing Group’s agency management systems.  A beer and scotch enthusiast and intrepid traveler, he loves traveling the world, literally drinking in new cultures.

 

Life in the Xpress Lane - Level 2 - Hands On Demonstration of the tripXpress Booking Engine
Brian Burney
, Senior Vice President of Operations, TRAVELSAVERS; Jill Dickie, Business Analyst, TRAVELSAVERS; Sarah Jane, Business Analyst, TRAVELSAVERS

(Current tripXpress user, in need of enhancing your experience)
** Bring your lap top

Hands on demonstration whereby upon completion you will have the ability to:
• Create a multi-product itinerary
• Add/modify/cancel itinerary components
• Clearly interpret vouchers and invoices
• Retrieve and build upon existing itineraries/bookings

 

OnlineXpress
Christine Vincent, Business Technology Manager, TRAVELSAVERS Canada - Toronto & Quebec; Ryan McElroyCEO, Travel Agency Tribes & The Travel Valet

OnlineXpress is now 4 years old! Come join us and review where OnlineXpress is heading to for 2019. We will also review the different programs offered today to help travel agencies build leads online and convert them into new customers.

 

Custom Solutions Database Setup
Yolanda Speringo, Director, Strategy & Planning, TRAVELSAVERS; Teresa Giacalone, Agency Solution Sales / CRM and Financial Management, Sabre Travel Network

All Levels: Set up your ClientBase database for success. Efficiency is the name of the GAME! During this session we will explore setting up required and optional fields, user defined fields, marketing codes, more fields and communication defaults.  We will show you how to make is easy for your agents to create new profiles by showing the default field values feature.  Lastly, we will look at RES CARD and set up for success.

 

What's New in Business Travel?
Mark Altman, Vice President, Forte Business Travel Solutions

With global business travel sales exceeding 1.3 trillion dollar annually, companies continue to invest in new ideas and technologies to meet the needs of today’s demanding business traveler. In this seminar we will discuss current trends in the business travel including emerging technology, trends, and basic foundation components every business travel program needs.

 

7:00 pm – 9:00 pm Welcome Reception

Hosted by The Boca Raton Resort and Club

The Travel Market conference is something we look forward to. It provides us with dozens of opportunities to connect with agents whether it is through a round-table, trade show, training session or the Gala evening event! We wouldn’t miss this opportunity to personally connect with agents to mutually grow our businesses.

Stephanie Bishop Managing Director, Globus family of brands

Thanks to Our Sponsors

For more information, please contact our Business Development Team

TRAVELSAVERS US

Mary Lee DeFranco
1.800.366.9895 Ext. 5108

Jill Dickie
1.800.366.9895 Ext. 5107

Lisa Kortje
888-682-6380

Sarah-Jane Pieri
1.800.366.9895 Ext. 5104

TRAVELSAVERS ELITE (US)

Steve Phillips
1.800.366.9895 Ext. 5105

TRAVELSAVERS Canada

Elizabeth Grundon
866-231-0579
(Ontario, New Brunswick, Nova Scotia, Newfoundland, Prince Edward Island)  

Lisa Kortje
888-682-6380
(British Columbia, Alberta, Manitoba, Saskatchewan, North West Territories, Yukon)

Michelle Grenier
866-231-0579
Quebec

NEST

Rosemary Sarkis
888.245.6378 Ext. 3007

Wayne Spector
888.245.6378 Ext. 2351

TWIN

David Thorne
516-624-0500 Ext. 5072

 

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